Shipping & Returns Policy

Some large items base the shipping on state and you will be prompted to indicate your state so it can be calculated. Alaska, will require additional shipping costs. Please call for costs. We do not ship to Hawaii.

As always, chick & egg prices include the shipping. There is no live bird guarantee when shipping to Alaska.

Live birds will ship directly to your post office where you will need to pick them up. Please include your phone number when ordering birds to be shipped so that the post office may contact you upon the birds arrival.

Adult birds require special handling. Call for shipping costs.

Orders are shipped as promptly as possible. Occasionally, however we run out of an item. Should this occur, the item will be sent as soon as stock is replenished.

RETURNS FOR ANY REASON MUST BE AUTHORIZED. Pictures tell a story.

PRICES SUBJECT TO CHANGE WITHOUT NOTICE.

BIRD GUARANTEE We appreciate the service of the US Postal Service and the Airlines to provide a way to ship baby poultry to your post office. Help make sure this works smoothly by providing us with a working phone number for the mailing label.

Notify us within 48 hours of arrival of any birds that may have died. Please report to us the number of live birds and the number of dead birds. We will, at our discretion, refund or give in-house credit for the purchase price of the dead birds, counting in any extra chicks received.

THERE IS A $5.00 CANCELLATION FEE FOR BIRD ORDERS THAT ARE CANCELLED BEFORE SHIPPING.

Hatching Egg Guarantee

We can offer no guarantee on hatching eggs. There are various factors involved in hatching eggs and while they frequently do well, we have no control over the handling of the eggs once they leave Burton’s Pirogue Aviaries.

We are sorry, but we do not export live chicks, eggs or adult birds.

Sometimes bird shipments are arriving late-a situation over which the hatchery and consumer have no control. And unfortunately timely shipping/postal routing is not available to all zip codes. Please be sure to leave your name, spelling your last name, address and phone number with an area code and order # from your invoice.

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